Types of Technical Support Services
Contact Plus Corporation provides registered
users of certain products (*see
below) Voice Technical Support for the
specified period of time as described on the purchase
receipt - generally 30 days.
After the support period expires you may
purchase Extended Voice Support on a per-incident
basis or yearly basis. Click here if you
need to purchase a single support
incident.
Voice support is handled by very competent
technicians within the United States! We do not
outsource our technical support. And since we're able
to connect directly to your computer using GotoAssist
technology from Citrix Corporation we can solve your
problem in minutes (if you have a broadband internet
connection).
*Voice Technical Support is available to
registered users only for the following products:
Contact Plus Personal, My Stuff Deluxe, Contact Plus
Professional, Smart Merge Pro, Contact Plus add-on
modules (Report Plus, Label Plus, etc), Task Plus
Professional, and Web Cal Basic and
Advanced.
Voice support is not provided for
free (evaluation) products or utility products
including More Space, Task Plus, Countdown products
and Spam Buster. Online
support is provided for these products only.
Technical Support is offered for current retail versions of
products. All earlier versions, discontinued products and
tryout (sample or evaluation) versions are not eligible for
support.
When calling Technical Support:
-
Have the registered user's name or
company name, product name, version
number, and serial number (located on Help,
About)
-
Be prepared to describe the
situation including when the situation occurs.
Always? Sometimes? Rarely?
-
Note the exact wording of any error
messages related to your problem.
-
Be prepared to recreate the
situation, if possible.
How to contact
Voice Support Services
When you contact technical support voice
services be prepared to provide the information
listed above.
Contact Plus Corporation reserves the right
to change this schedule and prices as necessary
without notification.
The Technical Support Department can be
contacted via one of the methods described
below:
Mailing
Address |
Technical Support
E-mail Request |
Contact Plus
Corporation
PO Box 245
Chapin, SC 29036
|
|
Telephone
|
505-710-7276
from 9 am
- 4 pm EST
|
* Contact Plus Corporation reserves the right
to change technical support hours and policies at any time
without notice
|