Types of Technical Support Services
Contact Plus Corporation provides registered users of certain products
(*see below) Voice Technical Support for the specified period of
time as described on the purchase receipt - generally 30 days.
After the support period expires you may purchase Extended Voice Support on a
per-incident basis or yearly basis. Click here
if you need to purchase a single support incident.
Voice support is handled by very competent technicians within the United States!
We do not outsource our technical support. And since we're able to connect
directly to your computer using GotoAssist technology from Citrix Corporation
we can solve your problem in minutes (if you have a broadband internet
connection).
*Voice Technical Support is available to registered users only for the following
products: Contact Plus Personal, Contact Plus Professional, Smart Merge Pro,
Contact Plus add-on modules (Report Plus, Label Plus, etc), Task Plus
Professional, and Web Cal Basic and Advanced.
Voice support is not provided for free (evaluation) products or
utility products including More Space, Task Plus, Countdown products and Spam Buster. Online
support is provided for these products only.
Technical Support is offered for current retail versions of products. All
earlier versions, discontinued products and tryout (sample or evaluation)
versions are not eligible for support.
When calling Technical Support:
-
Have the registered user's name or company
name, product name, version number, and serial number (located on Help,
About)
-
Be prepared to describe the situation including when the situation
occurs. Always? Sometimes? Rarely?
-
Note the exact wording of any error messages related to your
problem.
-
Be prepared to recreate the situation, if possible.
How to contact Voice Support Services
When you contact technical support voice services be prepared
to provide the information listed above.
Contact Plus Corporation reserves the right to change this schedule
and prices as necessary without notification.
The Technical Support Department can be contacted
via one of the methods described below:
