Spam Buster FAQ's
1. How does Spam Buster decide if an email is a spam?
Spam Buster compares the email header information with the
options selected in the Spam Settings. To determine if an email is
a spam Spam Buster employs the following procedures:
- First the exception
list is searched to see if the sender is a friend or known
user. If found, then the remaining strategies are skipped.
- Starting at the top of the Spam Settings Subject Strategies,
Spam Buster searches from the top to the bottom until it runs
out of strategies or it matches the email with a check mark. If
a match using a check mark strategy was found then the remaining
strategies are skipped.
- The Spam Settings Size, Spam Settings Header, Spam Settings
Sender , Spam Settings Valid Domain, and Spam Settings Non
English, are all checked from top to bottom for a match. If a
match is found anywhere the remaining strategies are skipped.
- Finally if none of the strategies matched, the blacklist of known spammers is
then searched.
If the email is on the exceptions list, it can be marked with
an icon that you select as specified on the exception list page If
the email appears to be included on any item except the exception
list, then the spam is marked with a red checkmark. If the email
does not contain any information in any of these settings, then
the email is not marked.
2. I cannot get Spam Buster to work with AOL, MSN, Juno, or
free web based email services. What's wrong?
Spam Buster requires a POP3 email account. None of these
services are POP3 accounts, or they have their own proprietary
email service. Web based email falls into the same category. Some
services such as Yahoo mail do allow you to set up a POP account,
and as such could be used with Spam Buster.
3. Which email programs can I use with Spam Buster?
Spam Buster checks the email at the server before it reaches
your email program. Therefore it doesn't matter which email
program you use, because the spam has already deleted before you
start your email program. The only requirement is that you have a
POP3 email account.
4. What is the correct setting for my mail server and my
mailbox?
Spam Buster will attempt to complete some of the information
for your setup of the email accounts to check. However it is
impossible to obtain your password. You should verify this
information with your internet service provider.
5. Ever since I've used Spam Buster all the spam I thought
I'd get rid of seems to be getting through. Why?
This could occur for a number of reasons: Assuming that you are
using Spam Buster before your email program, either the filters
that you are using aren't matching the type of spam messages
you're receiving, or you've added too many types of messages to
the Exceptions list. If you have automatic checking turned on in
your email program, you may be retrieving new messages with your
email program before Spam Buster has had a chance to filter them.
To prevent this, you should switch off automatic checking in your
email program. Also you may want to check the Spam Settings tabs
you have activated to see if they are too inclusive of the types
of email that you receive.
6. All of my email is being marked as spam. How can I fix
this?
This could occur for a number of reasons: you may have
inadvertently entered all of the domains that you normally get
email from as being spam. To check the list of Spam Settings, go
to Spam Settings Senders to make sure that the mail that you want
to receive is not being listed as being a spam domain.
7. I received an email that I want to add to the Spam filter
list for the future. How do I do this?
All you need to do is to highlight the email message and right
click to display the popup
option to select to add selected message to spam list. Then choose
whether to add the subject or the sender to the spam list.
8. What if you accidentally delete an email message?
The activity log displays the subject and email address of all
deleted email messages. If you accidentally delete an email
message, you can at least use the subject line to request a
re-emailing from the sender.